Dyyno Personal Channel FAQs

Help with using the DPC broadaster

Help with viewing a live broadcast

Known Issues

Help with broadcasting an application

How do I broadcast?

To start broadcasting, select the Dyyno icon on the application window and drag it onto the window you want to share. As you drag the Dyyno icon onto the window it automatically becomes active. You will then begin to broadcast.

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How can I share my broadcast with others?

Select the "share" icon on the Dyyno controls.



A dialog box will appear with the link to your broadcast. Select "copy" and paste the link (ctrl+v) on your IMs or emails and send it to your friends. Your friends will be able to see your broadcast when they enter the url into their browsers.

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When I'm broadcasting, where can viewers view my page ?

For the viewer to view your broadcast, the broadcaster needs to click the "Share" icon on the Dyyno control panel as show above. The broadcaster can email or IM the link which appears in the share tab to the viewers.

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How can I record my broadcast?

To record your broadcasts, first stop any broadcast you are doing. Click the Tools icon on the Dyyno application window and select Settings --> General. Select the Record video to Disk option and then Ok. Your next broadcast will now be recorded.

To view your recorded broadcast, click the "View Recorded Videos" button. It will open the folder in which the recorded broadcast is stored. Please note recorded sessions are stored in the following location depending on your OS:

Vista: Documents/Dyyno

XP: My Documents/Dyyno.

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How many viewers can watch my broadcast?

Up to 25 viewers can watch your broadcast at a time.

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Dyyno says it is unable to broadcast. What should I do?

You may get this message if you are not connected online. Make sure to check that your network is working properly. If you are still having problems, email us at support@dyyno.com

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How do I select the default audio for my broadcast?

To select the default audio device for your broadcast, go to Settings --> Audio. Follow the steps below:

  1. From the Audio tab, select an audio device from the dropdown menu.

  2. Then, select an available audio mixer from the dropdown menu. To broadcast sound from the application you are broadcasting, select Stereo Mix (If you do not have Stereo Mix option, you will not be able to broadcast the application's sound). To broadcast audio from your microphone, select Microphone (if you do not have the Microphone option, you will not be able to broadcast sound from your microphone).

  3. If you do not want to broadcast any sound, check the box under Mute Audio.

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Why is my audio not being transmitted when I broadcast?

With Dyyno, you have the option to broadcast sound from your application or from your microphone (not both). To broadcast sound from your application, you must have Stereo Mix enabled. Please follow the steps below to enable Stereo Mix for your specific OS:

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LIVE HD broadcast with Dyyno using HDMI

System setup: Here is a configuration, validated by Dyyno.

  • Any desktop model - We used HP
  • CPU - 2.4 Ghz (or more)
  • Memory - 2+ GB
  • Hard Disk - 500+ GB
  • Sound Card - SoundBlaster
  • ADD-ON if not available with standard configuration:

Dyyno setup: Recommended Settings.

  • First run Dyyno compatibility test to validate that you have Uplink Bandwidth >1MBS
  • For Video and Gaming broadcasts, set it up for 1024x768, 20fps, 600KBS
  • For high quality Graphics and Text, set it up for 1024x768, 5fps, 600KBS

Vista


1. To check if Stereo Mix is working, first close the Dyyno Broadcaster and exit from your system tray.

2. Right click on the speaker icon in your system tray (on the lower right of your desktop next to clock). Select Recording Devices.


3. Right click Stereo Mix and select Enable. If you see CD Audio in your Recording Devices, make sure it is disabled (right click on CD Audio and select Disabled).



4. If you do not see Stereo Mix, right click on a blank area and select Show Disabled Devices. Stereo mix should appear for you to enable (step #2). Please note if you do not see the Stereo Mix option, then you will only be able to transmit audio from your microphone.



5. Restart the Dyyno Broadcaster. You should now be able to transmit audio from your application.

Make your microphone the default audio on Vista

1. Right click on Stereo Mix and select Disable.




2. Click on your microphone and select Set as Default Device.



3. Done. Your microphone is now your default audio.

XP


1. To check if Stereo Mix is working, first close the Dyyno Broadcaster and exit from your system tray.

2. Double click the Master Volume icon in your system tray (in the bottom right of your desktop, next to clock).


3. In Master Volume go to Options -> Properties. Select your input device in the Mixer Device dropdown menu and check the radio button for Recording.



4. From the Volume Controls list, select the checkbox for Stereo Mix and click Ok.
Please note if you do not see the Stereo Mix option, then you will only be able to transmit audio from your microphone.



5. Restart the Dyyno Broadcaster and you should be able to transmit audio from your application.

Make your microphone the default audio on XP

1. Uncheck the Stereo Mix option from the Volume Controls.




2. Make sure your microphone is checked and click Ok .


3. Done. Your microphone is now your default audio.

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How do I upload and manage On Demand and Scheduled Replay videos in my DPC Channel?

Please check out our handy Video Manager Guide to learn how to get started with uploading and managing On Demand and Scheduled Replay videos in your DPC channel

Help with viewing a live broadcast

How do I troubleshoot if I am having problems watching a live broadcast?

Please try the following if you have problems watching a live broadcast:

  • You are using Windows XP or Vista with Microsoft updates.
  • Make sure you are watching a broadcast that has not ended (an error message will appear if the broadcast has ended).
  • You are not behind firewall or security programs (Windows Firewall, ZoneAlarm, Sygate, etc) that blocks Dyyno - "dppm.exe". Try disabling them to troubleshoot.
  • You have adequate network bandwidth available to play the stream.
  • You have tried both Internet Explorer & Firefox browsers (not Beta versions).
  • Turn off any file sharing programs, such as bitorrent.
  • Your Internet Explorer or Firefox security options should not be set too high.
  • Make sure you are not watching a live video that already has the maximum viewer count of 50.
  • Remove the Dyyno plug-in and install a new one. . Start a new broadcast to go through the new plug-in installation process.
  • You are not using a 64-bit version of the browser. Clean the plugin (see above bullet) and try again with the 32-bit version of Internet Explorer.
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How do I install the browser plug-in?

The first time you view a live broadcast with Dyyno, you will be asked to install a browser plug-in. No other software is required. Note: If you are using Windows Vista, you will need to run the browser as Administrator to install and to use the Dyyno plug-in. Right-click on the Internet Explorer icon and select "Run as administrator" from the pop-up menu.

For Internet Explorer users:

1. Read and accept the Dyyno Terms of Service.

2. Internet Explorer will show a yellow bar at the top of the page. Click on it to start the install and select "Install ActiveX Control".

3. Click on "Run" when the next alert message appears.

4. Enjoy the broadcast!

For Firefox users:

1. Read and accept the Dyyno Terms of Service.

2. Firefox will show a yellow bar at the top of with the message "Firefox prevented this site (webserver.dyyno.com) from asking you to..." Click on Edit Options.

3. A dialog box titled "Allowed Sites" will appear. Click on Allow to permit the plug-in installation.

4. A dialog box titled "Software Installation" will appear. When the plug-in has been loaded and the "Install" button is no longer grayed out, click the "Install" button.

5. Finally, a dialog box titled "Add-ons" will appear. Click the button to restart Firefox. All of your windows and tabs will be resumed where you left off.

6. Enjoy the broadcast!

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What platforms and browsers are supported?

Dyyno runs best on Windows XP under Internet Explorer. Under Vista, Dyyno is also supported, but we have not tested as extensively with this operating system. Dyyno broadcasts may also be viewed in Firefox on either XP or Vista. In the future, Dyyno will support other platforms and browsers.

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How can I view the video in full screen?

To view in full-screen mode, just click on the video itself or on the full-screen icon in the lower left hand corner of the player.

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How instantaneous is the live video I'm seeing?

There is 3-5 second delay between the broadcaster and the receivers.

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What are those gray rectangles that sometimes pop up during a broadcast?

For privacy, Dyyno allows broadcasters to hide all applications other than the one they are broadcasting. When a broadcaster is broadcasting in this mode, viewers see other application windows as gray rectangles. If you are watching a broadcast and see one of these gray rectangles covering the action, it is because the broadcaster is running in this mode and has switched applications, bringing an application that is not broadcast to the top.

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I see a "Windows Security Alert", what do I do?

The first time you try to view a live broadcast with Dyyno, a Windows Security Alert may pop up, asking whether you wish to keep blocking Dyyno. The Dyyno plug-in must be unblocked to connect to a live broadcast. Click "Unblock".

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My personal firewall software prevents Dyyno from running, what do I do?

If you are running personal firewall software, such as Norton 360, a message may appear asking you to allow the Dyyno to run. Click "Allow". Some personal firewall software silently blocks unknown applications. You may need to disable or reconfigure this software and reboot before viewing a live broadcast with Dyyno.

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Can I view multiple streams simultaneously?

At this time you may view only one Dyyno stream at a time.

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Can I fast forward the video?
No. Dyyno streams are live.Back to top
My video fails to load. "Error launching Dyyno: (5)"

F-secure Antivirus may cause this problem. As a temporary workaround we suggest:

STEP 1: Open F-Secure AntiVirus 2009 Virus & Spy Protection Real-Time Scanning [Please click on "Configure.."] Exclusions... Check box Exclude Objects Click on Add...

STEP 2: Please add DPPM.exe from the \Documents and Settings\<user>\Local Settings\Application Data\Dyyno Receiver\ directory to the list of excluded objects.

Please note that Local settings is a hidden directory, so in order to make it visible goto "Tools Folder Options View" and select "Show hidden files and folders".Back to top

Known Issues

Anti-cheat software

For best performance, please do not install anti-cheat software, like VAC or Punkbuster. You will not be able to broadcast applications if anti-cheat software is installed in your game.

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Controls are not working and/or applications are crashing

If you find that Dyyno controls are not working properly and/or applications are crashing, it's possible you may have several Dyyno executables running at the same time. To solve this issue, go to Task Manager (ctrl+alt+delete and select "Task Manager" ) --> Processes. Select the top "image" column to sort all your processes alphabetically. Then find and select the following processes below:

Dyyno.exe
Dgcsrv.exe
Dmspvenc.exe
Ddload32.exe

For each one, click the "end process" button. Once you have ended these processes, exit out of Task Manager and restart your Dyyno Broadcaster. Controls should be working properly, and your applications should no longer crash. Please email us at support@dyyno.com if you are still having problems.

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Dual monitor problems

Dyyno supports only one monitor currently.

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Windows Firewall

Please choose your operating system.

Windows Firewall issues (XP)

STEP 1: Click on start button which is on the lower left hand side of your screen and go to Settings  Control Panel.

STEP 2: In the Control Panel, please click on "Security Center".

STEP 3: In the Security Center, please click on "Windows Firewall".

STEP 4: Click on the "Exceptions" tab and make sure to check 'DPPM Source Application'.

STEP 5: Click OK to close the window and retry broadcasting.

Windows Firewall issues (Vista)

STEP 1: Click on start button (window-image) which is on the lower left hand side of your screen and go to  Control Panel.

STEP 2: In the Control Panel, please click on "Security".

STEP 3: In Security, please click on "Windows Firewall". And then, Click on "Change Settings" marked by an arrow.

STEP 4: Make sure you switched "ON" your firewall in the "General" tab and then click on the "Exceptions" tab - check the boxes as shown in the image.

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Kaspersky Antivirus 8 popups

If you have Kaspersky Antivirus 8, you may see multiple popup warnings appear. To remove these popups, please apply the following workaround:

Click on the Kaspersky Applications icon in the system tray: Goto -> Settings --> Threats and exclusions --> Trusted zone.. --> Add two files:

  1. Dyyno Broadcaster (include sub folders) from C:\Program Files\Dyyno\Dyyno Broadcaster and
  2. Dyyno Receiver folder (include sub folder) from C:\Documents and Settings\USERNAME\Local Settings\Application Data\Dyyno Receiver

On adding these files, pop ups should not appear.